Audio Issues
Problem: No Audio
Please follow the below steps to try and trouble shoot the issue.
Amplifiers / DSP - Do they have power?
Audio Source:
does it have power?
is it playing?
is the volume turned up?
Let's try a restart of the entire rack to refresh, please wait a few moments. Is the audio restored?
Time to submit a EMERGENCY service ticket to us!
Problem: Poor Quality Audio
It is important to check the source of the audio, check the quality of the sound through headphones. If the quality of the audio track is poor. The output of the audio will be poor; especially in a high end professional audio system. The quality of the tracks needs to be at the high end of the spectrum to get the best out of your high end professional audio system.
Humming / Noise
Ensure that all connections are properly shielded and grounded and there are no damaged cables.
Ensure any electrical equipment used within the audio system has a grounded connection with the earth including the DJ equipment, Laptop, Mixing Desk etc. - A direct injection box can lift the ground from a signal in extreme conditions.
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